AxleHire

We're hiring Dispatchers who are on the front line of a local logistics company. This position is responsible for the day-to-day communications with drivers to ensure everything is done to achieve the goal of 100% OTD.

Responsibilities

• This position dispatches drivers to assure that all pickups and drops happen in a timely, safe and efficient manner.
• Finding drivers using a driver pool to get routes booked by drivers
• Answer incoming customer inquiries by phone and email
• Make outgoing calls to find drivers
• Provide the best support experience to our Delivery Partners
• Collaborate with our Driver Leads, Driver Coordinators, Team Leads, dispatch managers, and Account Representatives to ensure we are upholding our standards of delivery excellence
• Monitor and review routes and interact with drivers as necessary to meet and exceed client expectations
• Communicate specific instructions to drivers in the field regarding pick-ups and drop-offs
• Monitor and respond to client inquiries via Slack and email
• Route Scanning
• Answering Emails in a timely manner
• Answering drivers through Messenger (Our Messaging service used to communicate to driver)
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels text, email, phone calls
• Acknowledging and resolving customer and client complaints.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with Dispatchers, Driver Leads, Team Leads, Dispatch managers as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• At least two years related experience required.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.
• May occasionally move or lift up to 60 pounds at times.

Typical hours are Monday through Friday, 7:00 a.m. to 4:00 p.m.

Bluecrew is an Equal Opportunity Employer